Terms and Conditions

Last Updated: July 21, 2025

Welcome to Eatsyy Box Butter and Flour (“we,” “us,” or “our”). By accessing or using our website, https://eatsyyboxbutterandflour.com/ (the “Website”), or placing an order for our products or services, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not use our Website or services.

1. General Information

These Terms govern your use of the Website, including browsing, placing orders for baked goods, and requesting catering or other services. We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective upon posting to the Website, and your continued use constitutes acceptance of the updated Terms.

2. Use of the Website

  • Eligibility: You must be at least 18 years old to use our Website or place orders. By using the Website, you confirm that you meet this age requirement.
  • Permitted Use: The Website is intended for personal, non-commercial use unless otherwise agreed in writing (e.g., for catering services). You may not use the Website for any unlawful purpose, including but not limited to hacking, data scraping, or distributing malware.
  • Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately at admin@eatsyybox.com if you suspect unauthorized access.

3. Ordering and Payment

  • Order Placement: Orders for baked goods, catering, or other services can be placed through the Website, by phone, or in person at our physical location. All orders are subject to availability and confirmation.
  • Pricing: Prices listed on the Website are in USD and exclude applicable taxes and delivery fees unless otherwise stated. We reserve the right to change prices without notice, but the price at the time of order confirmation will apply.
  • Payment: We accept payments via credit/debit cards, digital wallets, or other methods specified during checkout. Payment is due at the time of order unless otherwise agreed (e.g., for catering deposits).
  • Order Confirmation: You will receive an email confirmation upon successful order placement. If an item is unavailable, we will notify you and offer a substitute or refund.

4. Delivery and Pickup

  • Delivery: We offer delivery within [specify delivery area, e.g., a 10-mile radius of our bakery]. Delivery times and fees are provided at checkout. We are not responsible for delays due to unforeseen circumstances (e.g., traffic, weather).
  • Pickup: Orders for in-store pickup must be collected during our operating hours, listed on the Website. Uncollected orders may be discarded after 24 hours, with no refund provided.
  • Accuracy: Please ensure your delivery address and contact details are accurate. We are not liable for failed deliveries due to incorrect information.

5. Refunds and Cancellations

  • Cancellations: Orders may be canceled up to 24 hours before the scheduled delivery or pickup time by contacting us at support@eatsyyboxbutterandflour.com. Custom orders (e.g., wedding cakes) may have stricter cancellation policies, detailed at the time of order.
  • Refunds: Refunds are issued at our discretion for defective or incorrect items. Please contact us within 24 hours of receipt to report issues, with photos if applicable. Refunds will be processed to the original payment method within 7-10 business days.
  • Non-Refundable Items: Custom orders or perishable goods are non-refundable unless defective or incorrect.

6. Product Information

  • Allergens: Our products may contain allergens such as wheat, dairy, eggs, nuts, or soy. Allergen information is provided on the Website or upon request. Please inform us of any allergies when ordering, but we cannot guarantee an allergen-free environment.
  • Product Descriptions: We strive to ensure product descriptions and images are accurate, but slight variations in appearance or ingredients may occur due to the handmade nature of our products.
  • Dietary Options: We offer vegan, gluten-free, or other dietary options as indicated on the Website. These items are prepared in a shared kitchen, and cross-contamination may occur.

7. Catering and Events

  • Catering Orders: Catering services require a minimum order and advance notice, as specified on the Website. A deposit may be required for large or custom orders.
  • Event Liability: We are not liable for delays or issues caused by third parties (e.g., event venues) or for damages after delivery or setup.
  • Custom Designs: Custom cake or catering designs are subject to approval and may incur additional fees. Final designs may vary slightly from mockups due to artistic interpretation.

8. Intellectual Property

  • Ownership: All content on the Website, including text, images, logos, and recipes, is owned by Eatsyy Box Butter and Flour or our licensors and is protected by copyright and trademark laws.
  • Use Restrictions: You may not reproduce, distribute, or use our content for commercial purposes without written permission. Personal use, such as sharing recipes for non-commercial purposes, is permitted with proper attribution.

9. Privacy

Your use of the Website is also governed by our Privacy Policy, available at https://eatsyyboxbutterandflour.com/privacy-policy. The Privacy Policy outlines how we collect, use, and protect your personal information.

10. Limitation of Liability

  • Disclaimer: The Website and our products are provided “as is” without warranties of any kind, express or implied. We do not guarantee the Website will be error-free or uninterrupted.
  • Liability Cap: To the fullest extent permitted by law, our liability for any claim arising from your use of the Website or our products is limited to the amount you paid for the specific order.
  • Exclusions: We are not liable for indirect, incidental, or consequential damages, including loss of profits or data, arising from your use of the Website or products.

11. Indemnification

You agree to indemnify and hold Eatsyy Box Butter and Flour, its affiliates, and employees harmless from any claims, losses, or damages arising from your breach of these Terms or misuse of the Website.

12. Governing Law

These Terms are governed by the laws of [insert state/country, e.g., California, USA]. Any disputes will be resolved in the courts of [insert jurisdiction, e.g., Los Angeles County, California].

13. Contact Us

For questions about these Terms or our services, please contact us at:
Email: admin@eatsyybox.com
Phone: (415) 570-2720
Address: San Francisco Bay Are & Sacramento Ca.