Refund & Return Policy

Last Updated: July 21, 2025

At Eatsyy Box Butter and Flour (“we,” “us,” or “our”), we strive to ensure your satisfaction with every order. This Refund & Return Policy outlines the conditions under which refunds, returns, or cancellations are available for products and services purchased through our website, https://eatsyyboxbutterandflour.com/ (the “Website”), in-store, or via phone. Due to the perishable nature of our baked goods, we have specific guidelines to ensure fairness and quality. Please read this policy carefully before placing an order.

1. General Refund and Return Guidelines

• Perishable Goods: Most of our products, such as cakes, pastries, and breads, are perishable and made to order. Returns are generally not accepted due to food safety regulations, except in cases of defective or incorrect items.
• Eligibility for Refunds: Refunds are considered for orders that are incorrect, damaged, or defective upon delivery or pickup. All refund requests must be submitted within 24 hours of receipt.
• Contact: To request a refund or report an issue, please contact us at support@eatsyyboxbutterandflour.com or [Insert Phone Number] with your order number and details of the issue, including photos where applicable.

2. Online and In-Store Orders

2.1 Standard Orders

• Cancellations: You may cancel standard orders (e.g., pastries, cakes, or beverages) up to 24 hours before the scheduled delivery or pickup time. To cancel, email us at support@eatsyyboxbutterandflour.com or call [Insert Phone Number]. Cancellations after this period may not be eligible for a refund due to preparation costs.
• Refunds for Incorrect or Defective Items: If your order is incorrect (e.g., wrong item delivered) or defective (e.g., damaged or spoiled), we will offer a replacement or full refund. Please notify us within 24 hours of receipt with photos of the issue. Refunds will be processed to the original payment method within 7-10 business days.
• Non-Refundable Cases: Refunds are not available for:
  • Orders canceled less than 24 hours before delivery/pickup.
  • Perishable items that have been consumed or improperly stored after receipt.
  • Orders where the customer provided incorrect delivery or pickup details.

2.2 Pickup Orders

• Uncollected Orders: Orders for in-store pickup must be collected during our operating hours, listed on the Website. If not collected within 24 hours, the order may be discarded, and no refund will be provided.
• Inspection: Please inspect your order upon pickup. Notify staff immediately if there are issues with your order to discuss remedies.

2.3 Delivery Orders

• Delivery Issues: We are not responsible for delays caused by unforeseen circumstances (e.g., traffic, weather). If a delivery fails due to an incorrect address provided by you, no refund will be issued.
• Delivery Inspection: Please inspect your order upon delivery. Report any issues (e.g., damaged items) within 24 hours to be eligible for a refund or replacement.

3. Custom Orders (e.g., Cakes, Catering)

• Custom Order Cancellations: Custom orders, such as wedding cakes or catering services, require significant preparation and may have stricter cancellation policies:
  • Cancellations made at least 72 hours before the scheduled delivery/pickup may receive a full refund, minus any non-refunded deposit (typically 50% of the order total).
  • Cancellations within 72 hours are not eligible for a refund unless otherwise agreed in writing.
• Deposits: Custom orders may require a non-refunded deposit, which will be outlined at the time of booking. Deposits are non-refunded if the order is canceled.
• Issues with Custom Orders: If a custom order is incorrect or defective (e.g., wrong design or flavor), we will work with you to provide a replacement or partial/full refund, depending on the issue. Please contact us within 24 hours with photos and details.
• Design Variations: Due to the artistic nature of custom cakes, minor variations from mockups or descriptions may occur. These are not considered defects unless significantly different from the agreed design.

4. Refunded Process

• Requesting a Refund: To request a refund, email support@eatsyyboxbutterandflour.com with:
  • Your order number.
  • A description of the issue.
  • Photos of the product (if applicable).
• Review and Approval: We will review your request within 48 hours and notify you of the outcome. Approved refunds will be processed to the original payment method within 7-10 business days.
• Replacements: In some cases, we may offer a replacement product instead of a refund, at our discretion.

5. Non-Refundable Items and Services

• Perishable Goods: Once delivered or picked up, perishable items (e.g., cakes, pastries) are non-refunded unless defective or incorrect.
• Gift Cards: Gift cards purchased through the Website or in-store are non-refunded.
• Catering Setup Fees: Fees for event setup or delivery are non-refunded unless the service is not provided as agreed.

6. Allergens and Dietary Preferences

• Allergen Disclaimer: Our products may contain allergens such as wheat, dairy, eggs, nuts, or soy. We provide allergen information on the Website or upon request, but we cannot guarantee an allergen-free environment.
• Dietary Requests: If you request a specific dietary option (e.g., vegan, gluten-free) and receive an incorrect item, you are eligible for a refund or replacement. Please notify us within 24 hours.
• Customer Responsibility: It is your responsibility to inform us of any allergies or dietary restrictions when ordering. We are not liable for allergic reactions or issues arising from unreported preferences.

7. Contact Us

If you have questions about our Refund & Return Policy or need assistance with an order, please contact us at:
Email: admin@eatsyybox.com
Phone: (415) 570-2720
Address: San Francisco Bay Are & Sacramento Ca.

We are committed to resolving your concerns promptly and ensuring your satisfaction with every order.

8. Governing Law

This Refund & Return Policy is governed by the laws of [Insert State/Country, e.g., California, USA]. Any disputes will be resolved in the courts of [Insert Jurisdiction, e.g., Los Angeles County, California].