Privacy Policy

Last Updated: July 21, 2025

Eatsyy Box Butter and Flour (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, https://eatsyyboxbutterandflour.com/ (the “Website”), place orders, or engage with our services, including online ordering and catering. By using our Website or services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Website or services.

1. Information We Collect

We collect information to provide and improve our services, process orders, and communicate with you. The types of information we collect include:

1.1 Personal Information

  • Contact Information: Name, email address, phone number, and physical address provided when you place an order, create an account, contact us, or request catering services.
  • Payment Information: Credit/debit card details or other payment information processed through our secure payment gateways (e.g., Stripe, Square) during online orders.
  • Account Information: Username, password, and order history if you create an account on our Website.
  • Event Information: Details about catering or event requests, such as event dates, preferences, or special instructions.

1.2 Non-Personal Information

  • Browsing Data: IP address, browser type, device type, operating system, and pages visited, collected via cookies and similar technologies.
  • Usage Data: Information about how you interact with our Website, such as clicks, time spent on pages, and referral sources.
  • Analytics Data: Aggregated data from tools like Google Analytics to understand Website performance and user behavior.

1.3 Information from Third Parties

  • Social Media: Information you share when interacting with our social media accounts (e.g., Instagram, X) or linking them to our Website.
  • Third-Party Services: Data from delivery partners or payment processors to fulfill orders.

2. How We Collect Information

We collect information through:

  • Direct Input: When you submit forms (e.g., order forms, contact forms, or catering inquiries) or create an account.
  • Automated Technologies: Cookies, web beacons, and server logs that track your interactions with the Website.
  • Third-Party Sources: Data from payment processors, delivery services, or social media platforms when you engage with our services.

3. How We Use Your Information

We use your information to provide and enhance our services, including:

  • Order Processing: To process and fulfill online orders, including delivery and pickup.
  • Customer Service: To respond to inquiries, provide support, and address issues.
  • Personalization: To tailor your experience, such as recommending products based on your order history.
  • Marketing: To send promotional emails, newsletters, or special offers (with your consent, where required).
  • Analytics: To analyze Website usage and improve functionality, design, and content.
  • Legal Compliance: To comply with legal obligations, such as tax reporting or food safety regulations.
  • Fraud Prevention: To detect and prevent fraudulent activities or unauthorized access.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following cases:

  • Service Providers: With trusted third parties (e.g., payment processors, delivery services) to process orders or provide services legible services. These providers are contractually obligated to protect your information.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a new entity.
  • Legal Requirements: When required by law, such as in response to a subpoena or court order.
  • Aggregated Data: Non-personal, aggregated data may be shared for analytics or marketing purposes.

5. Cookies and Tracking Technologies

  • Cookies: We use cookies to enhance your experience, such as remembering your preferences or tracking cart contents. You can manage cookie settings through your browser, but disabling cookies may affect Website functionality.
  • Analytics Tools: We use tools like Google Analytics to collect anonymous data about Website usage.
  • Do Not Track: Our Website does not currently respond to “Do Not Track” browser signals.

6. Data Security

We implement reasonable security measures to protect your information, including encryption for payment transactions and secure servers. However, no online system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:

  • Order information is retained for 7 years to comply with tax regulations.
  • Account information is retained until you request deletion or the account becomes inactive for 2 years.
  • Non-personal data may be retained indefinitely for analytics purposes.

8. Your Choices and Rights

Depending on your location (e.g., under GDPR or CCPA), you may have the following rights:

  • Access: Request a copy of your personal information.
  • Correction: Request corrections to inaccurate information.
  • Deletion: Request deletion of your information, subject to legal obligations.
  • Opt-Out: Opt out of marketing communications by clicking “unsubscribe” in emails or contacting us.
  • Restriction: Request restrictions on how we process your information.
  • Data Portability: Request a transferable copy of your data.

To exercise these rights, contact us at support@eatsyyboxbutterandflour.com. We will respond within 30 days or as required by law.

9. Third-Party Links

Our Website may contain links to third-party websites (e.g., social media, payment processors). We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing information.

10. Children’s Privacy

Our Website and services are not intended for individuals under 13 years old. We do not knowingly collect personal information from children under 13. If we learn such information has been collected, we will delete it promptly.

11. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ. By using our Website, you consent to this transfer.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website constitutes acceptance of the updated policy.

13. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:
Email: admin@eatsyybox.com
Phone: (415) 570-2720
Address: San Francisco Bay Are & Sacramento Ca.